Application Management Services are provided to customers by consultants in six dedicated teams corresponding to significant areas of the SAP system:
- Finance and Controlling
- Human Resources
- Distribution and CRM
- Materials Management and Warehouse Management
- Production Planning and Quality Management
In contrast to implementation consultants, support consultants’ work is focused on remote support for customers, solving current problems, and handling service requests. Depending on a particular company’s requirements, we can provide support when all support levels have failed. We also get involved in solving the problems, if necessary.
Another advantage of using our services is, you will have easy access to the entire range of SAP/IT outsourcing services offered by Vestrics (hosting, collocation, SAP/IT administration, system, and network monitoring, a backup data center). Having a single partner for all kinds of services will help system maintenance because the entire responsibility is on the partner. It will provide access to a list of competencies, handle SLAs more efficiently, and cost consolidation of the services.
A dedicated team at Vestrics integrates all these services and ensures the quality and continuous handling of all maintenance and outsourcing agreements. Vestrics Support operates by the standards and best practices applied in support organizations. Information Security Management System compliant with ISO 27001 and the IT Service Management System compliant with ISO 20000 is the most important.
If you are using a wide range of support services, you can report an issue in a single place (Single Point of Contact – a support application). Then, the question is forwarded and resolved, regardless of the SAP area that it corresponds to.