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Telecommunications

With the implementation of 5G and the Internet of Things (IoT), our
telecom software is aiding the digital transformation of numerous sectors.

Transformation of the telecommunications
sector through digitalization

Telecom companies are transitioning from merely connecting consumers to businesses and ecosystems to providing services that integrate connectivity with digital content, professional services, and devices. This shift in the market necessitates telecom companies to update and reinvent their business processes and systems.

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Enhanced interconnection

The evolution of networks can help you to aid other industries in transforming their operations. Deploying and managing telecom networks effectively is essential to maximize your revenue potential. You can leverage the benefits of a sensor-based environment with the help of 5G, edge computing, Machine Learning (ML), Artificial Intelligence (AI), the Internet of Things (IoT), and Machine Learning (ML) technologies.

Generating revenue from innovative business models

The commoditization of essential communication services requires the diversification of revenue streams. To do this, you can combine flexible consumption and creative business models to become a digital life provider, data broker, digital transformation facilitator, or cloud service supplier and increase your revenue streams.

Focus intently on the customer experience

To succeed in the digital age, you must provide a personalized and completely digital experience across various platforms, such as physical stores, online interactions, phone support, and online networks. Creating customized telecom services and solutions is vital to satisfying and surpassing customer demands.


Restructuring

To finance the implementation of advanced networks like 5G and FTTX, you must evolve your asset operation model to be more creative and cooperative. Additionally, you can obtain cost savings by optimizing the handling of telecom hardware via automation and intelligent solutions.




Continued development without damaging the environment

Telcos have prioritized sustainability, starting with encouraging the reuse and recycling of mobile phones and other consumer devices. Utilizing advanced analytics and IoT-based technology, energy efficiency can be further maximized. In contrast, the uptake of renewable energy sources across the network can be expedited.

SAP's cutting-edge telecommunications solutions

Solutions tailored to the specific requirements of the telecommunications sector can help you reduce costs
while facilitating transformation and enabling long-term growth.

SAP's Field
Service Management solution

Centralize telco network equipment and IoT data in a single repository to streamline collaboration on asset maintenance, usage, and issues, optimizing telco asset performance.

SAP Revenue and Billing Management Innovation

Maximize your revenue and monetize opportunities with our telco-native subscription billing solution that automates your billing processes quickly and efficiently.

SAP Financial Performance and Productivity Management

Monitor costs closely and accurately with granular cost and profitability management. Drill down to product and customer levels to precisely allocate direct and indirect expenses.

SAP Supply Chain Integration with Business Planning

Maximize profits by utilizing supply chain analytics, what-if simulations, alerts, and other tools to meet future telecom demands and stay ahead of changes while improving responsiveness.

SAP Asset and Service Management

Extend the lifespan of your telecommunication resources, increase their dependability, and enhance their operation through an advanced mobile application for corporate asset management, accessible both on- and offline.
Challenges Benefits Data Analytics & Reporting Strengthening Strategies Digital Transformation

Inefficient Information Management: Manual systems make it difficult to track customer, order, and inventory information, leading to longer waits for customers and mistakes in incoming orders.
Limited Reporting Capabilities: With an ERP system, businesses can extract, interpret and present complex data.
Inaccurate Order Tracking: With an ERP, orders can be processed accurately due to manual errors.
Manual Financial Processes: All financial transactions must be manually inputted and checked without an integrated ERP, leaving room for error.
Lack of a Scalable Solution: An ERP system provides a platform for companies to grow and scale, but manual systems can't make that easy.
Inability to Make Automated Decisions: Automating decisions can help save companies time and money, but companies need ERP systems.
Poor Customer Support: With an ERP, customer support is usually faster and more efficient due to the lack of a consolidated system.
A Lack of Insights or Business Intelligence: Companies can only make better business decisions with the data and insights provided by an ERP.

Improved Customer Service: SAP's software solutions for telecommunications companies provide improved customer engagement and self-service capabilities, streamlining customer access to customer service, order placement, billing, and account management.
➜ Increased Efficiency: SAP's integrated IT solutions provide improved visibility into workflows, providing management with actionable insights to enhance operational efficiency.
Enhanced Security: SAP's secure cloud-based solutions provide strong data security, helping service providers to protect customer data and prevent fraud.
Reduced Operational Costs: SAP's analytics-driven solutions empower telecom providers with real-time insights and control over operational costs, helping them to increase margins and remain competitive.
Improved Collaboration: SAP's integrated collaboration tools facilitate effective communication between departments, providing a more unified way of working.
Seamless Integrations: SAP's solutions offer a seamless connection between existing systems and processes, ensuring data accuracy and removing the manual re-keying of data.

SAP provides various software and services to help telecommunications companies improve their data analytics and reporting capabilities. Data analytics can gain valuable insights into customer behavior and telecom network performance, while reporting tools can help companies track key performance indicators.

SAP's Business Einstein, for example, can help telecommunications companies leverage predictive analytics for customer service management, network optimization, and quality assurance. SAP HANA can analyze large datasets and produce real-time insights into customer trends and network performance. Lastly, SAP BusinessObjects can generate interactive reports that provide detailed metrics on customer acquisition, service usage, network performance, billing, and more. These solutions can help telecom companies improve their data analytics and reporting capabilities, visibility, and efficiency.

Cost Reduction: SAP offers comprehensive solutions to enable telecom companies to achieve cost-reduction objectives and optimize operations. This includes enhanced analytics capabilities and real-time insights over costs, ROI, and performance.
Enhancing Efficient Service Delivery: SAP solutions can help telecom companies to optimize processes, configurations, and workflows to facilitate efficient service delivery while maintaining SLA requirements.
Developing Customer Retention Strategies: SAP customer engagement solutions can help telecom companies to understand customer needs and develop ecosystem-driven strategies for customer retention and loyalty.
Automation: SAP offers end-to-end management of the entire network, from telecom core to products/services, enabled by automation to drive efficient operations.
Improving Network Performance: SAP enables telecom companies to optimize and improve network performance with insights gathered from usage and traffic patterns. This helps to increase service quality and reduce customer churn.

SAP helps companies in the Telecommunications industry digitally transform their operations across all areas, from front-line customer service to back-office functions.
➜ SAP's digital products and services enable businesses to engage better and manage customers, generate more sales, and enhance customer loyalty.
➜ SAP offers Enterprise Resource Planning (ERP) and customer relationship management (CRM) solutions to manage enterprise-wide processes, such as customer service, billing, inventory, asset management, and financial reporting.
➜ SAP can provide valuable insights into customer behavior, helping telecoms optimize operations and seize opportunities for revenue growth.
➜ SAP develops tools that help telecoms streamline IT operations, such as scalability and virtualization for cloud computing, enabling rapid deployment of services.
➜ SAP also provides solutions to improve operational efficiency by simplifying customer touchpoints through automation.
➜ SAP can also help telecoms save money by providing reliable tools to manage roaming and international services, reduce network congestion and deliver quality assurance for improved service availability.