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Utilities

Achieve success during the transition to renewable energy sources
by utilizing utility management systems that promote a sustainable world.

Energy management: A driving force
behind a rapidly evolving world

Energy companies face many new obstacles and potentials, from decarbonization to decentralization.

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Energy liberalization

New entrants are now challenging the previously dependable energy industry. Utilities must update their antiquated systems or be left behind by nimble competitors able to take advantage of Distributed Energy Resources, decentralized networks, and control energy at the grid edge. By modernizing, existing providers can expand their income sources and generate new revenue streams.

Challenges of reducing carbon emissions

Utilities are transforming sustainable energy providers as renewable energy becomes more cost-effective and desirable. However, this shift introduces various issues, such as the unpredictability of energy generation due to weather conditions and the effects on demand forecasting. Utilities require precise and up-to-date data to meet consumer expectations of reliable, clean energy.

Decentralization

Utility bills must now serve as a platform for communication and interaction between prosumers and their utility rather than just a means of collection. Consumers with distributed energy resources, such as solar panels on roofs, battery storage, and electric vehicle chargers, expect their energy bills to reflect the electricity they consume and generate.

Digitalization is essential for resilience

As weather-related disasters become more frequent and intense, energy companies must ensure their grids are resilient. Regretfully, obsolete physical assets and manual paper-based systems cannot adequately accommodate the development of reliable technology-driven innovations, like smart grids, smart metering, and local energy balancing. A cloud-based, intelligent, and integrated system is urgently needed to address this issue.

SAP provides cutting-edge energy and utility solutions

Specific solutions tailored to the needs of utilities and energy companies can enable
cost-efficient modernization and long-term success.

SAP Electronic Mobility Solutions

Efficiently oversee your electric mobility network on a platform that gives you a comprehensive understanding of charging activities, issues, power expenditure, power grid consumption, and expenses.

SAP Field Service Management Solution

Equip utility technicians with a comprehensive field service management system that facilitates fast resolution of problems, resulting in improved customer satisfaction through mobile technologies and AI-driven recommendations.

SAP Asset Management Network

Store equipment and IoT data in one place to facilitate teamwork regarding asset maintenance, utilization, and breakdowns – and help ensure utility assets function optimally.

SAP Subscription-Based Billing

Facilitate subscription-based business models while streamlining and simplifying utility billing procedures. Easily oversee contracts, plans, recurring charges, usage information, and more.

SAP Predictive Analytics for Asset Management

Optimize the performance of your utility assets with predictive maintenance, data-driven planning, and digital twin simulations powered by IoT sensors and machine learning analytics.

SAP Asset Administrator

Extend the useful life of your utility assets, optimize their reliability and performance, and access a powerful mobile application for enterprise asset management (EAM) anytime, anywhere, with online and offline access.
Challenges Benefits Data Analytics & Reporting Strengthening Strategies Digital Transformation

➜ Poor efficiency and productivity due to manual data entry, duplicate entry of data, and lack of a centralized data source creating operational inefficiencies.
➜ Inadequate tracking of customer and supplier accounts and invoicing.
➜ Poor customer service due to a lack of uniform customer information that is quickly and easily accessible.
➜ High labor and accounting costs due to reliance on manual processes and the need for integration across multiple departments.
➜ Limited visibility and analytics capabilities due to lack of access to real-time data.
➜ Inability to respond quickly to changing customer demands and trends.
➜ Difficult to comply with government and industry regulations promptly.
➜ Difficult to manage multiple project activities due to the need for an efficient system for tracking and reporting.

Increased operational efficiency: With SAP, utility companies can optimize their operations with the help of enterprise resource planning (ERP) solutions, allowing them to identify and manage cost-saving opportunities while improving processes and efficiency.
Improved customer service: With SAP, utility companies can enjoy unified service operations, allowing customers to access services via a single platform or portal. This provides customers convenience and improves satisfaction with their experience.
Increased agility: SAP solutions provide utility companies with the capability to respond quickly to market changes and take advantage of new opportunities as they arise.
Comprehensive analytics capabilities: SAP enables utility companies to capture, analyze, and act on meaningful data. This helps to identify issues and opportunities more efficiently, leading to improved performance and revenue.
Streamlined reporting: SAP allows for the automation of reports, reducing the workload and costs associated with manual report creation and reducing errors.

SAP has a range of products designed specifically for the utility industry to assist with data analytics and reporting. SAP's suite of solutions supports Utilities in collecting, managing, and analyzing data related to customer billing, performance optimization, energy consumption, and pricing. SAP offers tools such as the SAP Energy Data Management platform and the SAP Utilities Industry Business Network that give Utilities a single view into their operations, enabling real-time analysis and reporting. Additionally, SAP can develop custom solutions specific to the needs of the utility industry, allowing them to leverage predictive analytics to maximize efficiency and improve customer satisfaction.

➜ SAP can help utility companies to optimize their data with advanced analytics, giving them actionable data-driven insights to inform their strategic decisions.
➜ SAP provides robust utilities-specific solutions for customer, employee, and asset management so that utility companies can efficiently manage their customers, assets, and employees.
➜ SAP can help utility companies to reduce costs by automating processes, increasing visibility, and streamlining operations via digital transformation.
➜ SAP's advanced energy solution offers analytics and insights into energy usage data to help utilities identify areas for cost savings and efficiency improvement.
➜ SAP can help utility companies to develop innovative customer engagement programs that deliver better customer experience and help build loyalty.
➜ SAP can provide real-time data to help utilities better manage their supply chain, production, and distribution processes.
➜ SAP's portfolio of applications can help utility companies to improve their safety and manage their compliance activities to ensure they meet regulations effectively.

Streamline the industrial operations: SAP's industrial operations management solutions can help utility companies gain a real-time view of their operations. Intuitive dashboards and robust analytics and reporting capacities can give companies deeper insights into their operational data, enabling them to make better decisions faster.
Automate processes: SAP's automated process functions aim to streamline the business processes of utility companies. This includes automating procurement, energy management, and asset management processes, reducing the risk of manual errors, and allowing companies to operate more efficiently.
Create visibility and transparency: SAP can provide companies in the utility industry with visibility across their entire organizational structures, helping businesses gain insights into their operations from a single source of truth. This can help companies to implement better communication networks, create transparency and visibility, and identify operational losses.
Facilitate customer experience management: SAP's suite of customer experience management solutions can help utility companies better serve their customers. This includes tools, such as chatbots and AI-driven customer segmentation, to create personalized services that give customers what they need when they need it.
Utilize predictive analytics: SAP can help utility companies to anticipate their customer needs better and anticipate demand with the help of predictive analytics. This helps companies be well-equipped to meet demand, mitigate risks, and improve customer satisfaction.